Frequently asked questions

Q. Floating point error message after importing data.
A. A setting in the VC3000 was invalid. Use "Set Defaults" in the Setup mode. Runs in memory will have to be deleted.

Q. Profile will not import data.
A. One or more of the following:

1. Download the latest Profile software from the Profile Pro support page.  Versions 3.3.5 and greater import through USB better.
2. USB serial converter drivers not installed correctly.  The latest drivers are available on the Profile Support page of our web site.  Unplug the VC3000.  Go to the control panel and click “Add or Remove Programs”, click on “FTDI USB serial converter drivers” and click Remove.  Close Add/Remove programs and the control panel.  Plug the VC3000 USB port in again and follow the installation procedure in Profile Help or in the Profile manual.  Note: If you have windows 98, these drivers may or may not work.  Contact us if these drivers do not work with your windows 98 computer.
3. The VC3000 is not turned on or is unplugged.
4. Wrong COM Port selected.  Go to Tools|Options… and select Auto or the correct COM port, usually the last one in the list if using USB.
5. Profile’s baud rate wrong.  Go to Tools|Options… and select Auto or the correct baud (“USB” for USB or “19200” for RS232)
6. The port number for the virtual serial port has changed.  Go to Tools|Options… and select the correct port for the USB serial port, usually the last one in the list and set the baud rate to “USB”.
7. The USB port drivers are not loaded yet.  Wait about 5 seconds after plugging the VC3000 in and turning it on before attempting to import.
8. Be sure only 1 cable is connected to the VC3000, either USB or RS232.  Also, unplug the VSI from the RS232 port.
9. PDA synchronization software such as "Hot Sync" is running and controlling the serial port.  Close the PDA software and try again.
10. Wrong cable or not connected properly.
11. Plug notebook computer into power supply.
12. Open Control Panel/Device Manager and check COM ports.  “USB serial port (COMx) should be listed.  If it is not, check other devices and reinstall drivers if USB serial port has a question mark.

Q. Importing gives Error message "COMx could not be opened" or "Output buffer too small for block".
A. One or more of the following:

1. The VC3000 is not turned on or is unplugged.
2. The USB port drivers are not loaded yet. Wait about 5 seconds after plugging the VC3000 in and turning it on before attempting to import.
3. The port number for the virtual serial port has changed. Use Options to select the correct port for the USB serial port (usually the last one in the list) or select Auto.
4. PDA synchronization software such as "Hot Sync" is running and controlling the serial port. Close the PDA software and try again.
5. USB serial converter drivers not installed correctly. The latest drivers are available in the downloads section of our web site. Unplug the VC3000. Uninstall the USB drivers (USB Serial Port Uninstall). Plug the VC3000 USB port in again and follow the installation procedure USB Serial Port installation.
6. Open Control Panel/System/Device Manager and check COM ports. "USB serial port (COMx) should be listed. If it is not, check other devices and reinstall drivers if USB serial port has a question mark.

Q. When importing it gives error message “Wrong response reading file count”
A. Wrong COM port selected.  Go to Tools|Options… and select Auto or the correct COM port.  Or wrong baud rate selected.  Go to Tools|Options… and select Auto or the correct baud rate.  Also, be sure only 1 cable is connected to the VC3000, either USB or RS232.

Q. When importing it gives error message "ie_Open - device already open".
A. The Com Port is locked or in use by another device. Disable the other device or try another Com Port.  Or Profile Express or another program opened the Com Port but didn't close it. Exit Profile Express and restart it. This should reset the Port. You may have to restart your computer in some cases.

Q. When importing it gives error message "ie_Hardware - hardware not present".
A. The Com Port is locked or in use by another device. Disable the other device or try another Com Port.  Or the Com Port doesn't exist in the computer. Select a different Com Port.  Or the driver software for the port is not present. Reinstall the port software.  Or the resources (address space and interrupt) in BIOS must match that of windows. To check BIOS settings enter SETUP when the computer first boots up.

Q. Some G values are not realistic after importing.
A. There was a communication problem between the VC3000 and Profile.  Make sure the FIFO buffers for the COM port are on using the Device Manager in Windows. Resetting the COM port to Defaults is the easiest way.

Q. When importing it has an Access Violation error message, or when opening Options it displays "File not Found" error message.
A. The registry has corrupt information for the Profile program.  Open the registry editor (Start, Run..., type regedit and hit OK).  Browse to HKEY_CURRENT_USER\Software\Vericom\Profile.  Delete the whole key.  Close the registry editor.  NOTE: backup registry first.  Vericom is not responsible if you mess up the registry!  Run the Profile program again.  It will create a new key with default values.

Q. I had a sensor set to zero adjust by mistake.  How can I correct this after the test is completed?
A. Go into the sensor settings for the run and make the minimum range the opposite sign of the maximum range.  For example, in the case of a 300lb load cell, set the minimum range to -300 and maximum range to 300.  The resolution of the sensor results will now be half of what it would have been.

Q. The Preset Sensors list does not show my sensor.
A. To get the latest sensors added by Vericom, you must delete the Profile.INI file from the Windows folder using Windows Explorer, then run the Profile program again.  This will reset all options to factory defaults.  Profile 3.3.0 and newer the use registry instead of the .INI file.