Support>Response FAQ

Frequently asked questions

Q. How do I start testing?
A. Click on the Options icon and type in a Client name and data.  If no Options are set, the file will be saved as "John Doe" for the Client name.

1. Click on the "Create New Session" button.
2. Click the "Run" button and test the client as many times as necessary.
3. When finished testing, Click the "End Test Session" button.
4. See the programs help or manual.

Q. Why doesn't the program start?
A. On version 1.00 the steering wheel software and hardware must be present to run Response.  Version 1.01 and beyond will use the keyboard if no steering wheel is present.

Q. Why does the program give an error of " Error writing to Response.ini file"?
A. User must have administrative privileges on the computer to write to the Windows folder.

Q. Why doesn't the video play?
A. Microsoft Windows Media Player must be installed on your computer.  Go to www.microsoft.com/windows/windowsmedia and download and install the software.

Q. How do I see the report?
A. After testing, click on the View Report Icon.  If no session is open, click on the Open Icon to open a session, then click on the View Report Icon.

Q. Where do I find the data on a client?
A. The data is stored in a folder named the same as the client name typed into Options/Editors.  This folder is found in the folder listed in General Options, usually called My Documents\Response Data.

Q. How do I add data to a session?
A. Open the session then click the "Cont. Session" button.

Q. Why does the program display "Wrong Response" sometimes?
A. This often happens when light brake is the condition and the client presses on the brake pedal too hard.  The settings for the brake pedal can be changed in Options/Scenario.

Q. Why does the program display "No Response" sometimes?
A. This happens when the minimum brake or turn percentage for the condition is not met.  Adjust the hard brake min % to 85 and the light brake max % to 85..

Q. Why does the program display "Red Light" sometimes?
A. The Client must keep the speed in the green zone of the speedometer.  If the speed goes over then under the minimum speed it will abort the test with the "Red Light" error message.  The minimum and maximum speed is set in Options/Scenario.

Q. Why can't I view a report?
A. A session must be open to view the report.  Open a session then click the icon for report.  Other reports can be opened from the report window.

Q. Why is the video jerky sometimes?
A. If the "Speed Adjusted Video" checkbox is checked in Options the program tries to adjust the playback rate based on the throttle position.  If it is a problem, uncheck the checkbox and the video will run at a constant rate regardless of throttle position.

Q. Why don't the wheel and pedals work?
A. Another joystick is already installed on the computer.  Even if the previous joystick is not physically connected to the computer, the software may still be active.  You must set the wheel to the Preferred device in Windows XP or set the wheel controller ID to 1 in other versions of Windows.  Use the Control Panel, Game Controllers to change the wheel and other joystick options.

In XP open the control panel, double click on Game Controllers, click the Advanced button and change the Preferred device to the wheel you want to use with the program.

In other versions of windows open the control panel, double click on Gaming options, click the Controller IDs tab, click the wheel you want to use with Response, click the Change... button and change the ID to 1.

Game Controller questions:

Q. I cannot find a place to calibrate my Logitech Game Controller. Why?

A. Some Logitech game controllers are automatically calibrated when Windows starts with one already connected, or when a Logitech controller is connected after Windows boots. Therefore, they do not need to be calibrated.

Q. My controller seems to have lost calibration. What do I do?

A1. If the logitech device appears to be uncalibrated, simply disconnect and reconnect the game controller to the USB port. It is very important that when you reconnect the device the joystick(s) remains centered.

A2. The newest controllers used, the logitech momo racing wheel, comes pre calibrated, but can be calibrated using Windows Game Controllers options from the control panel.  Click on Start, Control Panel, double click on Gaming Options or Game Controllers. Click on Properties, Settings then Calibrate.  When it comes time to move the cursor around the circle, you need to use the pedals and wheel together to move the cursor around in a circle. Push the gas to move it to the top and the brake to move it to the bottom.

A3. If the Genious speed wheel 3 is uncalibrated, it can be calibrated using Windows Game Controllers options from the control panel.  Click on Start, Control Panel, double click on Gaming Options or Game Controllers. Click on Properties, Settings then Calibrate.  When it comes time to move the cursor around the circle, you need to use the pedals and wheel together to move the cursor around in a circle. Push the gas to move it to the top and the brake to move it to the bottom.

Q. I have disconnected and reconnected the controller but the calibration is still off. What do I do?

A. On the older logitech wheels, the calibration information is stored in the Windows registry. It is possible that the information is corrupt. The Clear Calibration Utility will remove this information so that the calibration information can be re-written to the registry. Please note that all calibration information will be removed including non-Logitech game controllers. This means you may have to recalibrate all controllers connected to the system.  To download the Clear Calibration Utility, click here.

Q. I have tried the Clear Calibration Utility but my controller is still not calibrated correctly. What do I do?

A. If the controller is not correctly calibrated it may be defective. If this is the case please exchange the controller at the point of purchase. If this is not possible please contact Logitech to arrange an RMA replacement.